Customers are the lifeblood for a business or organization and customer service is paramount especially in today's age when business competition is tougher than ever. If a business chooses to ignore customer issues and does not take their feedback seriously, they might lose customers. And that is the main reason why customer service jobs are true panacea to any corporation or concern seeking to provide timely and efficient customer service. According to the US Bureau of Labor Statistics (BLS), employment of customer service representatives is expected to grow by 15 % from 2010 to 2020, in par with other occupations.
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Research has revealed that companies tend to lose more number of customers due to poor customer service when compared to other reasons. The exceptional skill of customer service, although takes time to nurture and excel, is well worth the time and effort spent. With the current outlook of the jobs scenario, an increasing number of companies are beginning to award more emphasis on customer relationships and that is why the number of these jobs is sure to grow. Here are some qualities which an agent must possess:
It is essential that you are pleasant, friendly, approachable and upbeat. It helps to leave all your personal issues, bad vibes and negative attitude at the door when you step into your office and focus primarily on the issues which your customers are facing. If your efforts are able to stall a customer from filing complaints with the Better Business Bureau or even an attorney because they are dissatisfied with a product or service, consider your job done.
As the face of the business for the customer, it is your attitude and action which helps the customer build an image of the company and it is likely that customers who have a positive experience will tell other customers about their experience. Being courteous is a must in this industry. Even when you find a customer hurling abuses about a product or service, an agent should listen patiently and take the initiative to offer solutions which are likely to calm frayed nerves. It is also important to develop the art of making the customer feel important and matter a lot.
Enter social media websites such as Facebook and Twitter and the number of and means to contact customers has grown leaps and bounds.
Finding a Job Listing
It is not hard to find a job listing for most professions, same is the case with customer service positions.With business houses realizing that excellent customer service representatives who able to connect in an apt manner with customers are worth more when compared to the savings from outsourced customer service, the demand for jobs has grown. You can find relevant job listing online and even apply from the convenience of your home.
America's Job Exchange (AJE) is a leading destination for employers seeking best-in-class solutions for online recruitment advertising and OFCCP compliance. Our mission is to connect hard-working non executive job seekers with employers that are looking to build a diverse workforce. Hundreds of corporations and thousands of small and midsize businesses use AJE recruitment solutions including job postings, resume database, branding, and social media to find and engage talented employees.
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